Get discovered
List your studio on SiliO so clients find you — clear services, portfolio, and presence where people search.
Business owners
Business owners
Your command centre for bookings, staff, billing, and growth
Clients, staff, inventory, bookings, and performance — without juggling five tools or extra back-office hires.
For registered business owners — sign in with the phone or email you use for your SiliO studio account.
SiliO Partner hub
List your studio on SiliO so clients find you — clear services, portfolio, and presence where people search.
Capture appointments, manage slots, and cut no-shows with reminders tied to real client history.
Staff, stock, revenue, and follow-ups in one workflow — decide with numbers, not guesswork.
Built for
“We stopped chasing clients on WhatsApp. Today’s bookings, notes, and revenue are in one screen — my front desk finally breathes.”— Studio owner, Karnataka (SiliO partner)
Upcoming payment summary
Make your studio/boutique dormant to hide it from public search and the mobile app.
Used for GST invoices.
Select a plan before proceeding to payment.
Deleting your account will remove your access immediately. All studios/boutiques linked to this account will be deleted after 30 days as per legal policy.
Type DELETE to confirm.
Choose a plan that matches your business needs.
Built for salons, grooming studios, independent artists, and boutiques evaluating SiliO for their business.
End-to-end, hassle-free. Replace scattered notes, DMs, and spreadsheets with one workflow: see performance, serve clients, coordinate staff, manage stock, and stay visible — without hiring someone just to chase follow-ups and reminders.
Bookings, revenue, and performance snapshots so you always know how your studio or boutique is trending — before you commit to hiring or expanding hours.
One place for profiles, visit history, preferences, and notes — so every appointment feels personal, not like starting from zero.
Roles, permissions, and schedules aligned with how salons and studios actually run — who can see bookings, revenue, and sensitive client data stays under your control.
Especially for boutiques and studios that retail products: link what you sell to what you have — fewer awkward “out of stock” moments at checkout.
Stay discoverable where clients look, then keep momentum with structured follow-ups and reminders — so growth is not only ads, but disciplined retention.
Capture appointments, manage slots, and keep clients updated — offline walk-ins and online requests in one operational rhythm.
Subscriptions and billing visibility for your Silio plan, with secure payment flows (e.g. Razorpay) and clear consent — so money and compliance are not an afterthought.
We usually respond within 1-2 business days.
Email: support@silio.in
How long does it take to respond? We aim to respond within 1-2 business days.
What details should I include? Share your registered phone/email, issue type, and screenshots if available.
Guides for clients who book services — and for salon, MUA, and boutique owners
Last updated: 5 Jul 2026
Pick the tab that matches how you use SiliO: Clients & bookings if you book salon/MUA appointments or boutique orders; Beauty & grooming or Boutiques if you run a registered studio.
As a client: download the SiliO app or visit silio.in to discover and book. As an owner: use the Partner hub in the app or sign in at app.silio.in with your registered phone or email.
Owner plan note: Client Management, Staff Management, and Business Tracker appear on your dashboard only when your SiliO plan and role allow them. Upgrade or ask your owner if a tile is missing.
You use SiliO to discover salons, MUAs, and boutiques — not to run a business. This tab is for you.
Tip: Use the same phone number for every booking so your history stays in one account.
Also run a studio? If you registered a salon or boutique, use the Beauty & grooming or Boutiques tabs for owner tools — client bookings still appear under Orders & bookings.
Manage your personal account — separate from any salon or boutique that serves you.
OTP not arriving? Check signal, retry after a minute, and confirm the number is correct. Email support@silio.in with your registered contact if it persists.
Find a studio, pick a service, choose a time, and confirm — the studio fulfils the visit.
Tip: Browse the studio’s design catalogue first if you want a specific bridal or party look before booking.
Change plans before the slot — cancellation rules depend on the studio and whether you already paid.
Studio not responding? Email support@silio.in with your booking ID and registered phone — we can help in good faith but the studio sets fulfilment.
Browse designs, submit measurements, and track stitching or delivery with the boutique you chose.
Tip: Double-check measurement units and delivery address before submit — alterations after cut-off may cost extra.
Custom work has timelines — cancel or change early when possible.
Pay in the app where enabled, or at the studio/boutique as they allow.
Charged twice or wrong amount? Email support@silio.in within 7 days with payment ID and order/booking ID — see our Refund Policy (Section 4).
One place for every salon booking and boutique order tied to your account.
Share honest feedback after a completed visit — it helps others choose and helps studios improve.
Tip: Contact the studio first for fixable issues; use reviews for patterns others should know about.
SiliO connects you to independent businesses — refund rules for services come from them, within Indian consumer law.
You control your personal account; studios may keep records of completed visits as required by law.
Explore portfolios and prices before you commit — some actions require sign-in.
Every owner and staff member uses the phone or email registered during studio onboarding.
Tip: Super-admin and unregistered numbers cannot sign in here — use the account that owns the studio registration.
If OTP fails: Confirm eligibility (registration exists), check network, and retry. Contact support@silio.in with your registered number.
What clients see when they discover your salon or MUA studio in the SiliO app.
Tip: Refresh portfolio and services after any rebrand or price change so listings stay trustworthy.
Define what you sell, show your work, and bundle services for bridal or event packages.
If clients cannot book a service: Check it is active, has a price, and fits your published slot template.
Curated looks clients browse before they book — separate from your service price list.
Online booking only works when slots match how your studio actually runs.
Clients book from the consumer app; you confirm, reschedule, or collect payment in yours.
Tip: Turn on reminders so clients get nudges before the slot — fewer no-shows.
Capture phone calls and walk-ins without waiting for the client to use the app.
Double booking? Check staff assignment and overlapping slots; reassign or reschedule from the booking detail.
Your CRM inside SiliO — search, history, notes, and follow-ups for every repeat client.
Tip: If you run multiple studios, confirm the correct studio is selected — client lists are scoped per registration.
Tile missing? Your plan may not include Client Management, or your staff role may not have permission — check with the studio owner.
Moving from registers, Excel, or another app — request an assisted migration instead of retyping everything.
Add team members, set roles, run salary and leave, and control who sees bookings and revenue.
Staff cannot see a module? Their role permissions may block it — adjust in Permissions or ask the owner.
Track income, expenses, salary, and profit — with reports you can share, not just gut feel.
Tip: Log salary payouts in the tracker so profit reflects what you actually paid the team.
Numbers look wrong? Confirm you are on the correct studio and date range; offline booking payments should be marked when taken at desk.
Bring clients back after a visit and cut no-shows before the appointment.
Ratings from completed bookings feed your public listing — protect them with good closure every visit.
For training studios — run courses, batches, and enrolments alongside salon operations.
Batch disabled message: An admin may have turned it off — create a new batch or contact support if unexpected.
Client payments in-app plus your SiliO subscription on the partner hub.
Register as a boutique studio, then manage orders from app or web partner hub.
Cannot sign in? Ensure the number matches registration; contact support@silio.in with boutique name and registered contact.
How clients find you and what they see before placing an order.
Show designs clients can browse before they order or visit for measurements.
Sketch necklines, sleeves, or embroidery placement and attach to an order or client discussion.
Capture client measurements once and reuse across orders — fewer repeat visits for sizing.
Tip: Standardise field names across staff so every order sheet reads the same way.
Tell the app what you offer — stitching only, ready-made, home measurement visits.
From confirmed order to cutting, trial, and finish — keep masters and front desk aligned.
Master cannot see price? By design for some roles — they should still see measurements and design references.
Clients pick designs, share measurements, and choose delivery — you fulfil in one thread.
Walk-ins and phone orders without the client placing the request themselves.
Hit promised dates and notify clients before pickup or dispatch.
Same Client Management module as salons — scoped to your boutique registration.
Tile missing? Check plan entitlement and staff permissions with the boutique owner.
Front desk, managers, masters, and accountants — each with the access they need.
Income, fabric purchases, salary, and profit — same tracker salons use, scoped to your boutique.
Tip: Close orders on delivery so revenue in tracker matches work actually handed over.
Collect advances at the counter and settle balances — plus your SiliO subscription on the web hub.
Cancellation: Capture reason when cancelling — helps refunds and internal review.
Last updated: 5 Jul 2026
This policy is published at app.silio.in/privacy-policy and applies to the SiliO Platform described below (including the mobile app and related websites).
SiliO Labs Pvt Ltd (“SiliO”, “we”, “our”, “us”) operates the SiliO platform for beauty, grooming, and boutique businesses and their clients in India. We are committed to protecting personal data and handling it in line with applicable Indian law, including the Information Technology Act, 2000, applicable rules thereunder, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as notified and in force.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when you use:
Together, these are referred to as the “Platform” or “Services”.
SiliO is used by different people in different roles. This policy applies to all of them:
If you are a consumer, sections on business subscriptions, staff data, or client uploads describe how your booking and account data is handled — and how businesses may hold information about you. Business-only policies (for example Service Provider Consent and Referral Policy) apply only to registered providers.
By creating an account, signing in, checking Terms or Privacy at login, or otherwise using the Platform, you confirm that you have read this Privacy Policy and agree to the collection and use of your information as described here, together with our Terms and Conditions.
For personal data covered by this policy, the data fiduciary is SiliO Labs Pvt Ltd, India. For privacy-related queries, data-principal requests, or grievances, contact privacy@silio.in.
“Personal data” means information about an identifiable individual. This includes, where applicable: name, phone number, email address, business or studio details, address or location information, account credentials, booking and order information, uploaded photos or documents, payment and invoice metadata, device and log information, and preferences you provide on the Platform.
We do not intentionally collect payment card numbers, CVV, or full bank account credentials on our servers. Consumer card payments are handled by our payment partners (see Section 8). Registered businesses may optionally provide bank, PAN, or GST details for payouts and tax invoicing where those features are enabled.
If you use SiliO as a client or customer (not as a registered business), we may also collect:
Information you share for a booking or order is also visible to the business you chose so they can fulfil the service. They must use it only for that purpose and applicable law.
If you are a registered business user, you may enter information about your clients or customers (for example name, phone, visit notes, measurements, or order history). You are responsible for having a lawful basis to collect and upload that information. SiliO processes it on your instructions to provide the Services (bookings, client management, orders, reminders, and related features). Where required, you must obtain your clients’ consent before sharing their data with us.
Depending on how you use the app, and only with your permission where required:
We use personal data to:
We may publish aggregated or de-identified statistics (for example general usage trends) that do not identify you personally.
On our websites (including app.silio.in), we may use cookies and similar technologies to keep you signed in, remember preferences, and understand how pages are used. Cookies may be session-based or persistent. Most browsers let you block or delete cookies; some features may not work fully if you disable them.
Where cookies are linked to information that identifies you, we treat that information as personal data under this policy. We do not use cookies on the web to collect unrelated sensitive data without notice.
We do not sell personal data. We may share data only as needed to operate the Platform:
Lawful requests for disclosure processed in accordance with applicable law do not constitute an unauthorised violation of privacy.
Personal data is stored on secure infrastructure, primarily on AWS in India. We use encryption in transit (HTTPS/TLS), access controls, authenticated APIs, and operational safeguards. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
We retain personal data:
See our Account Deletion Policy for how deletion requests are handled.
Subject to applicable law, you may have the right to:
To exercise these rights, email privacy@silio.in from your registered email or phone. We may verify your identity before acting on a request. We aim to respond within reasonable timelines under applicable law.
You may request deletion of your account as described in our Account Deletion Policy. After verified deletion, personal data is removed or anonymised except where retention is required by law (for example transaction, tax, or fraud-prevention records).
If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal data, contact:
Grievance Officer
SiliO Labs Pvt Ltd
Email: privacy@silio.in
Please include your registered phone or email, a clear description of the issue, and screenshots if helpful. We aim to acknowledge grievances within 7 working days and resolve them within timelines required under applicable law.
General support (non-privacy): support@silio.in
Business partnerships: business@silio.in
The Platform may link to third-party websites or services (for example payment pages or social apps). Their privacy practices are governed by their own policies. We are not responsible for third-party sites you access outside our Platform.
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact privacy@silio.in and we will take appropriate steps.
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on the Platform with a revised “Last updated” date and, where appropriate, notify you in-app or by email. Continued use after the effective date of an update constitutes acceptance of the revised policy, except where further consent is required by law.
This policy is governed by the laws of India. Disputes relating to privacy shall be subject to the jurisdiction of competent courts in India, without prejudice to your rights under applicable data protection law.
Last updated: 5 Jul 2026
Published at app.silio.in/account-deletion-policy. Read with our Privacy Policy and Terms and Conditions.
SiliO Labs Pvt Ltd (“SiliO”) respects your control over your account and personal data. Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may request deletion of your SiliO account and associated personal data as described below.
This policy applies to all users — consumers who book services, business owners who operate a studio or boutique, and staff with login access — on the SiliO mobile app, app.silio.in, silio.in, and related Platform services. Deletion is permanent and cannot be undone once completed.
All users (consumers & business owners):
If you are a consumer (end user):
If you are a business owner or staff admin:
Primary method (all users):
Email privacy@silio.in with the subject line Account Deletion Request.
Include:
We may send an OTP or other verification step to your registered contact before processing.
To protect against unauthorised requests, we verify that the request comes from the account owner. If verification fails or information is incomplete, we will not process deletion and will explain what is needed. We may refuse manifestly unfounded or abusive requests.
Where feasible, we delete or anonymise:
Public caches or third-party copies may persist for a short time outside our control (for example CDN edge caches) before expiring naturally.
We may retain certain information where required or permitted by law, including for:
Retained data is limited to what is necessary, protected under our Privacy Policy, and not used for unrelated marketing.
Consumers: when you delete your SiliO account, we remove or anonymise your profile and active app data. Records of completed bookings or orders may remain in anonymised or minimised form where needed for the business’s tax, dispute, or legal obligations, or where the business holds data they collected independently.
Business owners: if you uploaded client or customer personal data (contacts, measurements, notes), deletion of your account does not automatically erase every copy if retention is required for completed transactions, tax, or disputes. Where possible, client data solely associated with your closed account will be deleted or anonymised. You remain responsible for having had lawful grounds to collect client data while your account was active.
If you downloaded SiliO from Apple App Store or Google Play, account deletion is handled by SiliO as described above — email privacy@silio.in. Uninstalling the app alone does not delete your account or data on our servers.
Account deletion & privacy: privacy@silio.in
General support: support@silio.in
Last updated: 5 Jul 2026
Published at app.silio.in/terms. By using the SiliO Platform you also agree to our Privacy Policy, Account Deletion Policy, Refund & Cancellation Policy, and (if you register a business) the Service Provider Consent.
These Terms & Conditions (“Terms”) are a binding agreement between you and SiliO Labs Pvt Ltd (“SiliO”, “we”, “us”, “our”), India. They apply when you access or use:
Together, the “Platform”.
If you do not agree to these Terms, do not use the Platform. Continued use after we post updated Terms constitutes acceptance, except where your explicit consent is required by law.
SiliO is a technology platform that helps users discover, book, and manage beauty, grooming, and boutique services, and helps registered businesses operate bookings, clients, staff, orders, and related tools. Unless we explicitly state otherwise in writing, SiliO is not the provider of salon, makeup, tailoring, or boutique services listed on the Platform — independent businesses and professionals are.
Platform features may include, depending on your role and plan:
We may add, change, or discontinue features with reasonable notice where practicable. Features may be limited by subscription plan, role, or feature flags shown in the app.
These Terms apply to everyone who uses SiliO. Your obligations depend on your role:
Business-only policies — Referral Policy and Service Provider Consent — do not apply to consumers who only book services as clients.
If you register a salon, MUA studio, or boutique on SiliO, you additionally agree that:
SiliO may review registrations, hide dormant studios, or remove listings that violate these Terms or applicable law.
Who this applies to: end users who book salon/MUA appointments or place boutique orders as clients.
Current indicative monthly plans for registered business users include:
Plan features (for example client management, business tracker, staff management, academy) depend on the plan active on your account. Prices are shown in Indian Rupees unless stated otherwise and may exclude applicable taxes until shown at checkout. We may change plan prices or features with notice before your next billing cycle.
How you are billed:
Auto-renewal (required disclosure):
Cancellation:
Refund rules are in our Refund & Cancellation Policy. Subscription fees are generally non-refundable except where required by law or approved for duplicate/erroneous charges.
You retain ownership of content you upload (photos, portfolio, descriptions, notes). You grant SiliO a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute that content solely to operate, promote, and improve the Platform (including public listings where you choose to be visible).
You must not upload content that is illegal, misleading, defamatory, obscene, infringing, or harmful.
You must not:
The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by Indian law, SiliO disclaims warranties of uninterrupted service, error-free operation, or fitness for a particular business outcome (including bookings, revenue, or rankings).
SiliO is not liable for indirect, incidental, special, or consequential damages, loss of profits, data loss, or business interruption arising from use of the Platform or third-party services. Our aggregate liability for direct damages arising from these Terms shall not exceed the fees you paid to SiliO in the three (3) months before the event giving rise to the claim, except where liability cannot be limited under applicable law.
Nothing in these Terms limits liability for fraud, wilful misconduct, or death/personal injury caused by negligence where the law prohibits such limitation.
You agree to indemnify and hold harmless SiliO, its directors, officers, and employees from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Platform, your content, your services, your breach of these Terms, or your violation of any law or third-party rights — including claims relating to client data you upload without proper consent.
The Platform integrates with third parties (for example Razorpay, cloud hosting, OTP/messaging providers, and app stores). Your use of those services is also subject to their terms. Apple App Store and Google Play are not parties to these Terms and are not responsible for the Platform or its content.
For complaints about the Platform, bookings facilitated through it, or these Terms, contact support@silio.in. For privacy or personal-data grievances, contact our Grievance Officer at privacy@silio.in (see Privacy Policy). We aim to acknowledge complaints within a reasonable time and resolve them as required under applicable Indian law, including consumer-protection and intermediary guidelines where they apply to our role as a platform.
These Terms are governed by the laws of India. Subject to applicable law, courts in Bengaluru, Karnataka shall have exclusive jurisdiction. Nothing prevents you from pursuing remedies available under consumer-protection law in your place of residence where applicable.
We may update these Terms from time to time. Material changes will be posted on app.silio.in with an updated date and, where appropriate, notified in-app or by email. Your continued use after the effective date constitutes acceptance unless the law requires renewed consent.
SiliO Labs Pvt Ltd
Support: support@silio.in
Privacy / data: privacy@silio.in
Business: business@silio.in
Last updated: 5 Jul 2026
Published at app.silio.in/refund-policy. This policy should be read with our Terms and Conditions and Privacy Policy.
This policy explains cancellations and refunds on the SiliO Platform for both business owners and end-user consumers:
It applies to the SiliO mobile app, app.silio.in, silio.in, and related services. It does not govern third-party products or services outside SiliO (for example a payment made directly to a business offline without using the Platform).
Who this applies to: registered salon, studio, and boutique owners on paid SiliO plans.
Cancelling auto-renewal does not automatically delete your account. To remove personal data, follow our Account Deletion Policy.
General rule: subscription fees are non-refundable once a billing period has started, except where required by applicable law or approved by SiliO in the cases below.
We may approve a refund (full or partial) when:
Generally not refundable:
Approved subscription refunds are processed to the original payment method via Razorpay where possible, usually within 7–14 business days after approval, depending on your bank or card issuer.
Who this applies to: end users and consumers who pay for appointments or boutique orders through SiliO.
When a consumer pays for a booking or boutique order through SiliO, the underlying service is provided by the listed business. Cancellation and refund rules for that service are primarily set by the business, subject to applicable consumer-protection law.
For Platform help with a client payment dispute, email support@silio.in with the booking/order ID, payment ID, date, and registered contact.
Email support@silio.in within 7 days of the charge (or promptly after you discover an error) with:
We aim to acknowledge requests within 7 working days and resolve them within a reasonable time. We may ask for additional verification to prevent fraud.
The SiliO app may be downloaded from Apple App Store or Google Play. Business plan subscriptions are billed through app.silio.in (Razorpay), not through in-app purchases, unless we explicitly state otherwise in the app. Refund requests for SiliO subscriptions should be sent to support@silio.in — not through the app store refund flow, unless the charge was genuinely made via the store.
Nothing in this policy limits rights you may have under applicable Indian law, including the Consumer Protection Act, 2019, where they apply to your transaction. If you believe your statutory rights apply, say so in your request and we will review accordingly.
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on app.silio.in.
SiliO Labs Pvt Ltd
Refunds & billing: support@silio.in
Privacy / data: privacy@silio.in
Last updated: 5 Jul 2026
Published at app.silio.in/referral-policy. Referral credits are governed by this policy, our Terms and Conditions, and Refund & Cancellation Policy (credits are not cash refunds).
Business users only: this policy applies to registered salon, MUA studio, and boutique owners — not to end users who only book services as clients. Consumers are covered by our Privacy Policy, Terms, and Refund Policy (Section 4).
The SiliO referral programme lets eligible business users share a referral code so new businesses can join the Platform. When referred businesses meet activation rules, the referrer may earn subscription credits applied to future SiliO plan billing — not cash payouts.
A referral becomes eligible for rewards when the referred business, in SiliO’s assessment:
Thresholds may change; the app shows your current requirements and progress.
SiliO may withhold, reverse, or cancel credits, and suspend accounts, if we detect:
We may modify eligibility, reward rates, caps, or programme duration at any time with notice where practicable. Changes apply prospectively unless the law requires otherwise. We may end the programme for a user or globally; earned credits already applied to an open invoice may still be honoured at our discretion.
Referral questions: support@silio.in
Include your registered phone/email and referral code if applicable.
Last updated: 5 Jul 2026
Published at app.silio.in/service-provider-consent. By registering a salon, MUA studio, or boutique on SiliO, you agree to this consent together with our Terms and Conditions and Privacy Policy.
This Service Provider Consent (“Consent”) applies to individuals and businesses that register as a service provider on SiliO — including salons, makeup artists, grooming studios, and boutiques — through the mobile app or app.silio.in.
It does not apply to end users who only browse, book, or order as clients. If you are a consumer, your relationship with SiliO is governed by our Privacy Policy and Terms and Conditions (especially Section 7 — Consumers & bookings).
You consent to:
SiliO is a technology platform. You — not SiliO — provide the underlying beauty, grooming, or boutique services to clients.
You confirm and agree that:
When you use client management, bookings, measurements, or notes, you acknowledge that:
You consent to receive service-related communications from SiliO by SMS, WhatsApp, email, push notification, or in-app message, including: registration verification, booking and order alerts, billing and subscription notices, security alerts, product updates, and support correspondence. You may opt out of non-essential marketing where an unsubscribe path is provided; transactional messages may still be sent.
You agree to:
You grant SiliO a non-exclusive, royalty-free licence to use, host, display, reproduce, and distribute your business name, logos, photos, portfolio, catalogue, and service descriptions solely to operate, promote, and improve the Platform (including public listings where you are visible). You warrant that you own or have rights to all content you upload.
You may stop using the Platform and request account deletion under our Account Deletion Policy. Withdrawal of consent does not affect processing already performed or retention required by law. SiliO may suspend or remove listings that breach this Consent, our Terms, or applicable law.
By submitting a business registration, checking agreement boxes at signup, or continuing to operate as a registered provider, you confirm that you have read and accept this Service Provider Consent on behalf of yourself and the business you represent.
Business & onboarding: business@silio.in
Support: support@silio.in
Privacy: privacy@silio.in
SiliO
SiliO Labs Pvt Ltd
Partner hub for registered salon, studio, and boutique owners. Looking for the consumer app? Visit silio.in.
Email: support@silio.in
Privacy & grievance (data): privacy@silio.in
© 2026 SiliO Labs Pvt Ltd